All Products are made in my home studio in Cairns. QLD Australia and shipped via Australia Post.
Shipping
(Please note transit times are taken from Australia Post and are only estimates, this may vary depending on destination, time of year and unforseen circumstances.)
Orders are Shippied in Plastic Free Eco Conscious Packaging.
I will endeaver to ship you your item within 3 working days of order being ready.
This is not including the allocated time to make the item for made to order products add an extra 7 working days on top of this.
This is not including the allocated time to make the item for made to order products add an extra 7 working days on top of this.
Most of the time it will be a lot quicker but I am just one person and I put much care and attention to detail in each item so please be patient with me. If you have a deadline please email me as I will always try to make it work for you.
Orders are Shippied in Plastic Free Eco Conscious Packaging.
Domestic Witin Australia
Standard Australia Post (with Tracking) $10 Flat rate.
Trasit time is approx 4-7 Business Days Australia Wide.
Express Australia Post (with Tracking) $13 Flat Rate.
Australia Post Express sent from Cairns. Approx 3-5 Business Days Australia Wide.
Australia Post Domestic Letter with Tracking. $5 Flat rate.
Can be used for flat items weighing up to 125g with a max thickness of 5mm. Subtable for Cicada Wing Earrings, Patches, Stickers and Phone Charms. If total items weigh more or do not fit I will contact you to let you know they must be sent as a parcel with an extra $5 shipping cost.
Free Shipping is offered on Combined orders over $100 within Australia.
International Shipping:
At the moment I only have shipping options to New Zealand for International Shipping.
These are as follows:
Standard (with tracking) to NZ $16.30
Approx. delivery 4-7 days
Express Shipping (with Tracking) to NZ $33
Approx 2-5 Business Days
Approx 2-5 Business Days
For all other International Locations Please send me an email with your adrdress and I can give you a quote on how much the shipping will be.
Returns
For Faulty Items or Items that break I will repair, replace or refund order if:
You can prove the fault through photographs or return of the items within 30 days of receiving.
I will cover the cost of shipping in these instances.
For items that need repair after 30 days up until 90 days I can offer guidance on repairing yourself or offer free repairs if you pay for return shipping and shipping back to you. After 90 Days I can't guarantee repair, replacement or refund.
If you wish to return an item based on change of mind I am happy to offer this if you:
Contact me witthin 14 days after receiving your item.
The terms are that it must be in as new condition and no signs of wear.
You must pay return shipping.
Once I receive the item back and asses that the condition I will issue a refund within 7 working days or if you are swapping the item for another I can ship out the new item to you at your expense.
You can prove the fault through photographs or return of the items within 30 days of receiving.
I will cover the cost of shipping in these instances.
For items that need repair after 30 days up until 90 days I can offer guidance on repairing yourself or offer free repairs if you pay for return shipping and shipping back to you. After 90 Days I can't guarantee repair, replacement or refund.
If you wish to return an item based on change of mind I am happy to offer this if you:
Contact me witthin 14 days after receiving your item.
The terms are that it must be in as new condition and no signs of wear.
You must pay return shipping.
Once I receive the item back and asses that the condition I will issue a refund within 7 working days or if you are swapping the item for another I can ship out the new item to you at your expense.